Retell, the voice AI agent platform for contact centers, today announced it has surpassed $100 million in annualized run rate less than three years after launch, growing from $10 million to $100 million in 17 months. Retell reached the milestone with just $4.6 million in total funding, placing it among the fastest-growing and most capital-efficient companies of the current AI cycle — and in the same revenue range as competitors that have raised hundreds of millions of dollars or more.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20261111211785/en/
Retell ARR Graphic
The phone call is still the front door for healthcare, financial services, and insurance, and it remains the hardest channel in customer experience to automate. On a live call, half a second of lag or one mistimed interruption is the difference between a resolved problem and a hang-up. Retell was built voice-first around that constraint, and enterprises are now moving its agents from pilot to production at scale, with their own teams building and improving the agents.
“Every company with a phone line has been told AI will transform its contact center, and most have been shown a scripted demo,” said Bing Wu, co-founder and CEO of Retell. “Reaching $100 million shows how many businesses want a different path. The people closest to the business should be empowered to build, run and improve the AI agents talking to customers, without waiting on a vendor for every change. Their business, their expertise, their agents. That’s what we’ve built Retell to do.”
Key stats as of November 12, 2026:
- Surpassed $100 million in annualized run rate, up from $10 million 17 months earlier.
- Grew enterprise revenue 9x in 2026, with customers including Lenovo, BILL and CVS Health.
- Reached profitability in 2025 on $4.6 million in total funding from a single seed round led by Alt Capital, with a team of fewer than 80 employees.
- Serves more than 56,000 monthly active users and 4,000 businesses, from Fortune 500 enterprises to fast-growing startups.
- Handles more than 100 million connected calls a month in more than 55 languages.
Most enterprise AI platforms keep their product behind a sales process. Retell takes the opposite approach: anyone can sign up and build an agent, and every customer gets the same product and the same published per-minute pricing. Retell’s forward-deployed engineers help teams launch quickly and solve their hardest problems. From there, the platform gives teams full visibility into every conversation, plus the tools to configure, test and ship changes themselves, so every improvement builds lasting capability inside their business.
Enterprise is Retell’s fastest-growing segment, with revenue up 9x in 2026, driven by companies in high-stakes industries like healthcare, financial services, insurance and legal, where every call matters. Customers including Lenovo, CVS Health, BILL, Morgan & Morgan, Plymouth Rock, Asbury Automotive Group, Grab and Sunrun now run Retell agents across customer service, collections, qualification, dispatch and scheduling, handling complex workflows like warm transfers, payments and authentication.
“One of the best things about Retell is that we’re in control of our own destiny,” said Charlie Agrinsoni, VP of Development and Innovation at Asbury Automotive Group. “Our team can build, manage, and continuously improve our AI agents ourselves. We have the flexibility to create exactly the experience we want for our guests, without depending on someone else to make it happen.”
Results from Retell customers include:
- Asbury Automotive Group saves $2 million per year by increasing its appointment set rate by 40%, booking more than 60,000 service appointments monthly and handling 2.4 million+ call minutes annually.
- San Antonio Spurs achieved a 505× return on investment, with 14% of calls resulting in payment agreements and an 18% live connect rate.
- Pine Park Health raised scheduling NPS by 38% and filled unused provider capacity.
- Plymouth Rock automated 75 to 80% of support calls and now offers multilingual support 24/7.
- Morgan & Morgan screens and follows up on leads, handing qualified callers to human intake at an estimated 55% lower cost per minute than human agents and logging 97,000+ call minutes in 30 days.
- Sunrun answers 100% of its inbound transfer calls with Retell first, running 22 agents its own team builds, tests and ships.
To learn more about Retell’s AI voice agents for contact centers, visit www.retellai.com.
About Retell
Retell is the AI voice agent platform for contact centers. Retell combines purpose-built voice technology with hands-on expertise to help enterprises launch quickly, while giving their teams the control to build, test and improve AI agents themselves. Founded in 2023, Retell serves more than 4,000 businesses, including Lenovo, CVS Health, and BILL, and handles more than 100M connected calls a month. Learn more at retellai.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20261111211785/en/
Media gallery
